PHQueen Privacy Policy

1. Introduction

PHQueen ("we," "us," "our," or "the Platform") operates the online gaming and sports betting platform available at phqueen.net and through the PHQueen mobile application. We are committed to protecting the privacy and personal data of all players and visitors who interact with the PHQueen platform.

This Privacy Policy describes how PHQueen collects, uses, stores, shares, and protects personal data in connection with the operation of our platform. It also describes the rights available to you under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA") and how you can exercise those rights.

PHQueen acts as the personal information controller in respect of the personal data collected through the PHQueen platform. PHQueen has designated a Data Protection Officer ("DPO") who is responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. Contact details for the DPO are provided in Section 15 of this policy.

2. Personal Data We Collect

PHQueen collects the following categories of personal data from players and platform visitors:

PHQueen does not intentionally collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. Where sensitive personal information is collected — such as government ID numbers — it is handled with additional safeguards in accordance with the DPA.

3. How We Collect Your Data

PHQueen collects personal data through the following means:

• Direct collection: Information you provide when registering a PHQueen account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated collection: Technical and usage data collected automatically when you access the PHQueen platform, including through cookies, web beacons, and server logs;
• Third-party sources: Identity verification data from KYC service providers; payment data from GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors; fraud prevention data from security service providers;
• Publicly available sources: Information from public databases used for identity verification or fraud prevention purposes, where permitted by applicable law.

4. How We Use Your Data

PHQueen uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your PHQueen account, including verifying your identity and age;
• Platform operation: To provide access to PHQueen's games, sports betting, and other services, and to process your bets, deposits, and withdrawals;
• Regulatory compliance: To fulfil PHQueen's obligations under applicable Philippine laws and regulations, including KYC, AML, and responsible gaming requirements;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the PHQueen platform;
• Customer support: To respond to your inquiries, resolve disputes, and provide assistance with your PHQueen account;
• Responsible gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits and self-exclusion;
• Marketing and promotions: To send you information about PHQueen promotions, bonuses, and new features, where you have consented to receive such communications;
• Platform improvement: To analyze usage patterns, conduct research, and improve the performance, security, and features of the PHQueen platform;
• Legal proceedings: To establish, exercise, or defend legal claims involving PHQueen.

5. Legal Basis for Processing

PHQueen processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform the contract between you and PHQueen, including operating your account, processing bets, and handling payments;
• Legal obligation: Processing required to comply with PHQueen's legal obligations under Philippine law, including KYC, AML, and gaming regulatory requirements;
• Legitimate interests: Processing necessary for PHQueen's legitimate business interests, including fraud prevention, platform security, and improving our services, where these interests are not overridden by your rights;
• Consent: Processing based on your freely given, specific, and informed consent, including for marketing communications. You may withdraw your consent at any time by contacting PHQueen's support team or updating your account preferences.

6. Data Sharing & Disclosure

PHQueen does not sell your personal data to third parties. PHQueen may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• KYC and identity verification providers: Third-party service providers who assist PHQueen in verifying the identity and age of players as required by Philippine gaming regulations;
• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers who process deposits and withdrawals on behalf of PHQueen players;
• IT and platform service providers: Cloud hosting, data storage, cybersecurity, and software providers who support the operation of the PHQueen platform under strict confidentiality obligations;
• Fraud prevention and AML service providers: Third-party providers who assist PHQueen in detecting and preventing fraud, money laundering, and other financial crimes;
• Regulatory and law enforcement authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government authorities where disclosure is required by law or court order;
• Professional advisers: Lawyers, auditors, and other professional advisers engaged by PHQueen, subject to professional confidentiality obligations;
• Business transfers: In the event of a merger, acquisition, or sale of PHQueen's business or assets, your personal data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

All third parties with whom PHQueen shares personal data are required to process that data in accordance with applicable Philippine data protection laws and PHQueen's data protection standards.

7. Data Retention

PHQueen retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements. The following general retention periods apply:

• Account data: Retained for the duration of your PHQueen account and for a minimum of five (5) years following account closure, in accordance with Philippine AML and gaming regulatory requirements;
• Transaction and gaming records: Retained for a minimum of five (5) years from the date of the transaction or gaming session;
• KYC documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction;
• Customer support records: Retained for three (3) years from the date of the last interaction;
• Marketing consent records: Retained until you withdraw your consent, plus a reasonable period thereafter for compliance purposes;
• Technical and usage data: Retained for up to two (2) years from collection, unless required for longer periods for security or legal purposes.

When personal data is no longer required, PHQueen will securely delete or anonymize it in accordance with our data disposal procedures.

8. Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by PHQueen:

• Right to be informed: The right to be informed of how PHQueen collects and processes your personal data, as set out in this Privacy Policy;
• Right of access: The right to request a copy of the personal data PHQueen holds about you and information about how it is processed;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data held by PHQueen;
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to PHQueen's legal retention obligations;
• Right to object: The right to object to PHQueen's processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to data portability: The right to receive your personal data in a structured, commonly used format and to transmit it to another controller, where technically feasible;
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe PHQueen has processed your personal data in violation of the DPA.

To exercise any of these rights, please contact PHQueen's Data Protection Officer using the contact details provided in Section 15 of this Privacy Policy. PHQueen will respond to all data rights requests within thirty (30) days of receipt, in accordance with the DPA.

9. Cookies & Tracking Technologies

PHQueen uses cookies and similar tracking technologies on the phqueen.net website and in the PHQueen mobile application. Cookies are small text files stored on your device that help PHQueen recognize you, remember your preferences, and improve your experience on the platform.

PHQueen uses the following categories of cookies:

• Essential cookies: Strictly necessary for the PHQueen platform to function. These cookies enable core features such as account login, session management, and security. They cannot be disabled without affecting platform functionality;
• Performance cookies: Used to collect anonymous information about how visitors use the PHQueen platform, including which pages are visited most frequently and any error messages encountered. This data helps PHQueen improve platform performance;
• Functionality cookies: Used to remember your preferences and settings on the PHQueen platform, such as your preferred language and display settings;
• Analytics cookies: Used to analyze player behavior and platform usage patterns to help PHQueen understand how the platform is being used and to make improvements.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the PHQueen platform. For detailed information on managing cookies in your specific browser, please refer to your browser's help documentation.

10. Data Security

PHQueen implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and PHQueen's servers;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Access controls limiting PHQueen staff access to personal data on a strict need-to-know basis;
• Regular security assessments and penetration testing of PHQueen's systems;
• Incident response procedures for detecting, reporting, and responding to personal data breaches;
• Staff training on data protection and information security obligations.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, PHQueen will notify the National Privacy Commission and affected players in accordance with the requirements of the Philippine Data Privacy Act.

While PHQueen takes all reasonable steps to protect your personal data, no data transmission over the internet or electronic storage system can be guaranteed to be completely secure. You are responsible for maintaining the security of your PHQueen account credentials and for notifying PHQueen immediately if you suspect any unauthorized access to your account.

11. Children's Privacy

PHQueen's platform is strictly intended for adults aged 21 years and above. PHQueen does not knowingly collect personal data from individuals under the age of 21. If PHQueen becomes aware that personal data has been collected from a person under 21 years of age, PHQueen will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has registered on PHQueen or provided personal data to PHQueen, please contact our Data Protection Officer immediately using the contact details in Section 15 of this Privacy Policy.

12. International Data Transfers

PHQueen primarily processes and stores personal data within the Philippines. In some cases, personal data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or international KYC verification services.

Where personal data is transferred outside the Philippines, PHQueen ensures that appropriate safeguards are in place to protect your data in accordance with the Philippine Data Privacy Act, including contractual data protection clauses with the receiving party. PHQueen will not transfer your personal data to countries that do not provide an adequate level of data protection without implementing appropriate safeguards.

13. Third-Party Links

The PHQueen platform may contain links to third-party websites or services. PHQueen is not responsible for the privacy practices or content of any third-party websites. This Privacy Policy applies solely to personal data collected by PHQueen through the phqueen.net platform and the PHQueen mobile application.

PHQueen encourages you to review the privacy policies of any third-party websites you visit through links on the PHQueen platform before providing any personal data to those sites.

14. Updates to This Privacy Policy

PHQueen reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or platform features. When material changes are made to this Privacy Policy, PHQueen will notify registered players via email or through a prominent notice on the PHQueen platform.

The updated Privacy Policy will take effect on the date specified in the notice. Your continued use of the PHQueen platform after the effective date of any amendment constitutes your acknowledgment of the updated Privacy Policy. The current version of this Privacy Policy is always available at phqueen.net/privacy-policy.

PHQueen recommends that you review this Privacy Policy periodically to stay informed of how we protect your personal data.

15. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or PHQueen's handling of your personal data, please contact PHQueen's Data Protection Officer:

If you are not satisfied with PHQueen's response to your data rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. For general account and gaming support inquiries, please contact our customer support team at [email protected].